Manage All Customer Conversations
Unified Inbox
Your communication command center. Manage all incoming customer conversations from WhatsApp, Facebook Messenger, Instagram, and Email in one unified, easy-to-use interface to ensure no message is ever missed.
Connect all your social media accounts and email to view messages in one place.
Reply, archive, or mark conversations as “unread” to keep your workflow organized.
Assign specific conversations to team members to ensure they are handled by the right person.
Add private internal notes for team members within the conversation that the customer cannot see.
Create and use ready-made response templates to answer frequently asked questions quickly and efficiently.
View customer details and transaction history alongside the conversation to provide personalized and accurate service.
Frequently Asked Questions (FAQ)
Can I send media files? Yes, the Unified Inbox supports sending and receiving images, videos, and documents.
Will I be notified of new messages? Yes, you will receive instant notifications within the platform when any new message arrives.
Talk to Media SaleX AI Assistant
Need help setting up your channels? The assistant robot is ready to guide you step-by-step.
Talk to Media SaleX AI Assistant