Conversation Management | Media SaleX CRM AI User Guide
Conversations Management
Your unified communication hub. Never miss a message again; receive and manage all your client conversations from WhatsApp, Instagram, Facebook, and Email in one interface, and automatically link every conversation to the correct client profile.
View all incoming client messages from various communication channels in one screen to speed up response and follow-up.
The system automatically identifies the client and links their conversations to their personal profile and previous interaction history.
Use ready-made templates for quick replies to ensure consistent service quality and save your team’s time.
Distribute conversations among your team members to ensure client inquiries are directed to the right person immediately.
FAQ
Can I use WhatsApp Business? Yes, the system supports full integration with WhatsApp to ensure professional communication with your clients.
Does message status (read/sent) appear? Absolutely, the system provides full tracking for your message status across all channels.
Chat with Media SaleX AI Assistant
Do you want to improve your support team’s efficiency? The AI Assistant is ready to set up automated response paths with you.