Availability & Schedules: Working Hours & Booking Control Guide

Availability & Schedules

Define the days and working hours available for you and your services with high precision, allowing customers to book strictly within your specified working periods. The system gives you complete control over weekly hours, buffer times between appointments, and the ability to exclude holidays and official breaks to prevent random bookings outside working hours.

Key Features and Availability Control Tools

Weekly Working Hours

Define start and end times for each day of the week (e.g., Monday – Friday from 08:00 AM to 05:00 PM).

Weekly Working Hours
Specific Hours

Add exceptions and custom schedules for specific days of the year (such as Ramadan working hours or official occasions).

Date Specific Hours
Holiday Blocking

Set weekly days off or official holidays as Unavailable to prevent them from ever appearing as available booking times.

Holiday Blocking
Buffer Time Slots

Add an automatic buffer time (e.g., 15 minutes) between one appointment and another to allow employees time for a break or file preparation.

Buffer Time Slots

Steps to Configure Availability Within the Platform

You can edit the working hours schedule and apply available appointments through the following direct path:

Step 01: Access Schedules Availability: Go to Calendars ➔ Calendar Settings ➔ Availability.
Step 02: Define Weekly Working Hours: Activate available days (check the box next to the day) and configure the start time & end time, while leaving holiday days set to Unavailable.
Step 03: Add Exceptions for Specific Dates: If you have different working hours for a specific day in the future, click the + Add date specific hours button and specify the date and custom hours.
Step 04: Confirm Timezone and Save: Make sure to set the appropriate timezone range for your account and click Save changes to instantly apply appointments to booking calendars.

Frequently Asked Questions (FAQ) About Availability

What does the client see when trying to book on a holiday?

All holidays and closed times appear on the client’s booking calendar as disabled and unclickable unavailable days.

Can working hours be split into shifts (two periods per day)?

Yes, you can add more than one time period for the same day (e.g., morning shift from 9 to 1, and evening shift from 5 to 9).

How does the schedule adapt to time differences between countries?

The system automatically converts your specified working hours to the customer’s local country time when opening the booking page.

Does this schedule apply to all account calendars?

You can create a general availability schedule for the central account, or customize a sub-availability schedule for each calendar or employee independently.

Talk to Media SaleX AI Assistant

Do you need help configuring your working hours schedule or adding custom exception dates for company holidays? Talk to the smart assistant now!

Talk to Media SaleX AI Assistant