AI Agent Testing Guide | Test, Validate & Optimize AI Agent Performance
Agent Logs
Review the history of conversations conducted by the agent to improve response strategies and continuously develop your store’s performance.
Monitor how the agent responds to customers, and discover strengths and opportunities for improvement in conversation style.
Use built-in filters to view conversations by date, channel, or communication status.
Conversations where the agent struggles are a direct indicator of the need to update the “Knowledge Base” with more accurate information.
Go to the Metrics tab to get general statistics about the agent’s accuracy and responsiveness to customers.
Real-time Performance Statistics
Do you want to analyze complex logs?
If your conversation logs need in-depth analysis or an understanding of customer behavior patterns, our smart assistant is here to help you suggest the best methods to analyze them.