SMS Marketing Guide | Create & Manage SMS Campaigns

SMS Marketing

Send fast and concise text messages to reach your customers at any time with the highest open rates exceeding 98%. The SMS marketing tool allows you direct and instant communication with your audience, confirming appointments, reminding customers of flash offers, and recovering abandoned carts.

Key Features and Power of SMS Marketing

Highest Open & Response Rate

Text messages are distinguished by being read within the first 3 minutes of reaching the customer, ensuring the highest engagement and sales percentage.

98% Open Rate

Personalized & Smart Messaging

Use dynamic custom fields to automatically insert the customer’s name or their assigned discount code directly inside the message text.

Personalized SMS

Automated Workflows

Send an automatic SMS text message immediately upon form submission, order completion, or reminding the customer of a scheduled booking.

Automated Triggers

Drip Mode Sending

Schedule sending large campaigns in staggered batches to prevent overload and ensure messages arrive smoothly.

Drip Campaign

Steps to Setup and Send SMS Campaigns

You can configure the sender number and direct messages to your audience by following these steps:

Step 01: Configure Phone Line and Sender ID: From the side menu go to Settings ➔ Phone System to link the sender number and activate the approved Sender ID.

Step 02: Target Customer List: Go to the Contacts section and select the required list or target customer based on filters and tags.

Step 03: Write Text and Direct Send: Click on the Send SMS icon from the top menu, write the short text, and recall pre-made snippets.

Step 04: Link with Automation: Create automation via Automation ➔ Workflows to send automated text messages based on customer behavior on landing pages.

Frequently Asked Questions (FAQ) About SMS

Does my store name show to the customer instead of a number?

Yes, you can activate your official identity (Sender ID) so your brand name shows directly in the sender field for the customer.

What is the recommended text message length?

A single message consists of 160 characters in English or 70 characters in Arabic, and keeping it brief and clear is always preferred.

Can the customer reply to the text message?

Yes, if the used phone line supports two-way messaging, customer replies appear immediately inside the Conversations chat inbox.

How do I prevent message blocking during massive campaigns?

Use the Drip Mode feature to send messages in specified batches per minute to avoid being flagged as spam by telecom carriers.

Talk to Media SaleX AI Assistant

Do you want to write a concise and impactful marketing SMS copy or configure sender number settings in your account? The smart assistant is ready to help you!

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