Execution Logs Guide | Monitor & Debug Workflow Automation

Execution Log

The execution log is the primary diagnosis and monitoring center within the workflow. It allows you to track the movement of each contact step-by-step; knowing entry time, executed actions, where the customer paused, and discovering and fixing any errors instantly.

What Do Execution Logs Offer You?

Customer Movement Tracking

Shows you each contact’s workflow path in detail, and all actions they went through to ensure they didn’t get stuck without reason.

Customer Movement
Instant Bug Fixing

Clearly see any step that failed (Error) through Execution History, and know full details to correct data quickly.

Instant Bug Fixing
Go To Action Tool

A smart button that immediately transfers you from the problematic execution log to the exact action inside the builder to modify settings and fix directly.

Go To Action Tool
Breadcrumbs & Pagination

Includes a navigation bar (Breadcrumbs) to move back between logs, and adjusting displayed row counts (Pagination: 10, 25, 50) to manage large numbers.

Breadcrumbs & Pagination

Highlight Contact Path

When clicking the Highlight Contact Path icon in the log, the builder opens and displays the actual colored path this specific customer took inside the canvas:

Entry & Exit Point: Clearly specifies where the customer started and ended in the path.
Error Nodes: Highlights nodes and steps that encountered procedural errors with a distinct color.
Skipped Nodes: Illustrates steps that were bypassed based on conditions not being met.
In-Progress Progress: Shows the current step if the customer is still within a progress status in the path.

Where to Find Execution Logs Inside the Platform?

Step 01

Open your sub-account and go to the Automation > Workflows menu.

Step 02

Open the workflow you want to monitor and track its execution.

Step 03

Choose the Execution Logs tab at the top of the screen (or Enrollment History for general paths).

Talk to Media SaleX AI Assistant

Does a specific alert appear for you in Execution Logs and you want help interpreting and fixing it? Talk to our smart assistant for direct diagnosis!

Talk to Media SaleX AI Assistant